Mobile First – The Key Enabler for Employee Experience 2.0
Mobile First – The Key Enabler for Employee Experience 2.0 The mobile revolution has spiralled into a world of apps and unparalleled user experiences. Yet, the void between the ones…
Employee Servicing is as important as Customer Servicing – Find out why
Ever wondered what connects an organization with its customers? You may have really exciting products and services but ultimately who takes them to your customers? Well, they are the people…
Micro Focus RPA – A New High in Power and Productivity
Enterprises spend way too much time on tasks that are predictable, repetitive and prone to human errors. Not surprising then, forward thinking enterprises are looking at Robotic Process Automation or…
Take complete control of your software assets with serviceNow SAM
Did you know software management is one of the most challenging aspects in a typical IT environment and takes about 20% of its budgets? Today's post is dedicated to the…
4 steps for selecting the right ITOM Platform for your business
Help Desk vs Service Desk, What is the difference? This is one question we are asked time and again. Both these terms are used interchangeably depending on the nature and…
Help Desk Vs Service Desk, what is the difference?
What is the difference between Help Desk and Service Desk? This is one question we are asked time and again. Both these terms are used interchangeably depending on the nature…
5 Questions to ask your ITSM Implementation Partner
Due Diligence is an extremely important stage of the enterprise buying cycle. Especially if you are going to invest 10s and Thousands of Dollars in software implementation hours. Most…
IT Operations Management (ITOM) Basics – Why is ITOM Critical for Business Success
IT Operations Management can be broadly categorized into all infrastructure, technology and services rendered by the IT Department of enterprises to ensure availability, maintenance and deployment of IT Services. These…
4 Signs, it’s time to invest in an ITSM Solution
For businesses that are highly reliant on IT, ITSM forms the backbone for delivering services to business. Traditionally, IT has been considered as a support function to business. Depending on…
Man in front of the electronic screen to do data monitoring and analysis
Data Center Automation – A MUST for Growing Enterprises
With the growing demand for faster service management, IT teams across organizations are always looking for better ways to manage their data center. Micro Focus DCA provides an end-to-end solution…