Mobile First – The Key Enabler for Employee Experience 2.0
Mobile First – The Key Enabler for Employee Experience 2.0 The mobile revolution has spiralled into a world of apps and unparalleled user experiences. Yet, the void between the ones…
Employee Servicing is as important as Customer Servicing – Find out why
Ever wondered what connects an organization with its customers? You may have really exciting products and services but ultimately who takes them to your customers? Well, they are the people…
Expedite your ITSM Implementation Cycle using Cloud
IT service management or ITSM is an art; the art of making businesses run successfully through a perfectly balanced blend of people, processes and technology. Through effective implementation and management,…
4 steps for selecting the right ITOM Platform for your business
Help Desk vs Service Desk, What is the difference? This is one question we are asked time and again. Both these terms are used interchangeably depending on the nature and…
Help Desk Vs Service Desk, what is the difference?
What is the difference between Help Desk and Service Desk? This is one question we are asked time and again. Both these terms are used interchangeably depending on the nature…
5 Questions to ask your ITSM Implementation Partner
Due Diligence is an extremely important stage of the enterprise buying cycle. Especially if you are going to invest 10s and Thousands of Dollars in software implementation hours. Most…
IT Operations Management (ITOM) Basics – Why is ITOM Critical for Business Success
IT Operations Management can be broadly categorized into all infrastructure, technology and services rendered by the IT Department of enterprises to ensure availability, maintenance and deployment of IT Services. These…
4 Signs, it’s time to invest in an ITSM Solution
For businesses that are highly reliant on IT, ITSM forms the backbone for delivering services to business. Traditionally, IT has been considered as a support function to business. Depending on…
Efficient IT Service Management = Exceptional Customer Experience
Customer Experience Improvement is high on the agenda for most enterprises. If you are in the Services Industry catering to high volume customer service requests, you would immediately relate to…
Requisites of a modern IT Operations Management Platform
IT Operations Management forms the backbone of for enterprises who rely heavily on IT for delivering products and services to their customers. IT Operations management software is a blanket term…