The power of IT.
Applied to Innovate.
Take a look at what we offer to the most prominent industries.
FINANCIAL SERVICES
Delivering consumer-grade experiences for the Financial
Services Industry
The Financial Services Industry has been the fastest receptor of technology. There’s no denying that. At Serviceberry, we like to take a second look at this statement. We believe that technology can not just help build robust core systems but also revolutionize internal and external operations. Whatever be the area of concern in your financial services business – from IT service delivery, asset provisioning, compliance management to business visibility, employee tools and customer service – we have a solution to give you the edge.
Solutions for the Financial Services Sector
CUSTOMER SERVICE
A top priority among any vertical is, of course, rendering seamless services to the customer across touchpoints. ITSM solutions crafted to help agents and customer service representatives are the lifeline to happy customers. Empower this segment of your workforce with the right tools to cater to customer needs from anywhere, anytime.
EMPLOYEE WORKFLOWS
Be it Human Resource Service Delivery or regular task-based workflows - with Serviceberry you can automate just about anything. Our experts can help you take a deeper look at your productivity assembly line to build solutions that can enhance your organizational productivity and employee satisfaction.
RISK, COMPLIANCE AND CYBERSECURITY
A well rounded ITSM strategy can help you manage SLAs and compliance with ease. Yes, you read that right! With proper tools in place, you can keep check points on data, processes and regulatory needs to ensure your business is always running sans glitches. What’s more? You can build effective security frameworks to help tackle cyber-attacks while you protect business data and processes.
Business outcomes that are orchestrated using innovation
for Financial Services? We’ve got you covered.
TELECOMMUNICATIONS
Welcome to a Connected World of Telecommunications
Connectivity is the heart of any telecommunications business. Bringing people together with cutting-edge technology is one thing – keeping customers satisfied with well oiled operations and customer service another. We’re here to cater to the latter. Serviceberry’s custom IT solutions for the Telecommunications industry can help bring in better internal operations, increased efficiency and a transparent customer service approach.
Solutions for the Telecommuncations Sector
Take a look at the various facets of your organization’s operational challenges that ITSM can help you manage.
Incident Resolution Workflows
Field Service Agent Apps
Chatbots and Self-service
Analytics and
Insights
The Next Level of Responsiveness in Telecommunications is Here.
Are you in?
MANUFACTURING
Level-up Manufacturing Operations
Production plans. Assembly lines. Operational methods. SLAs. Whatever your manufacturing mantra – we’ve got a solution that caters to your exact IT specifications. Serviceberry’s focus on the manufacturing sector and the experience in understanding the intricacies of processes followed helps deliver the best-fit IT solutions to almost every manufacturing business.
Solutions for the Manufacturing Sector
Take a look at the various facets of your organization’s operational challenges that ITSM can help you manage.
Supply Chain and Vendor Management
Keeping a tab on vendors, availability of materials, managing the logistics of procurement and inventory management should not stall your production. Build custom automated applications that can do this and more - just the way you want it.
Equipment and Plant Health Management
Operations are critical to any manufacturing business. A well-oiled assembly line is only the beginning. However, wear and tear is inevitable. With smart preventive maintenance of your assets you can always be one step ahead of an issue and resolve it proactively. Improve productivity by keeping those wheels running at the speed you intend to.
Integration and
Visibility
It’s a big no-no in manufacturing to have one unit work with no relation to another. Visibility is key and a proper workflow solution that brings out the key metrics to stakeholders is the answer. Bring together all your production lines, departments and core functions to work on one unified platform.
Customer
Service
Address customer needs with technology. Build better relationships and drive dramatic results across the customer value chain. Leverage IT to help manage client needs. Innovate and drive using cutting edge technology with no compromise in quality.
Building the industry of tomorrow with modern technology
as the backbone.
GOVERNMENT/PSU
Digital Innovation for Government
The right technology is key to support mission-critical government bodies that are here to serve citizens. Serviceberry builds and streamlines workflows at government agencies to transform existing infrastructure and build modern frameworks to allow better citizen request resolution.
Solutions for the Government and PSU Sector
Infrastructure Modernization
Automated
Workflows
Organizational Security
Request
Tracking
The route to better citizen service is via technology.
It is time to start.
IT/ITES
Building the Better BPO
Businesses outsource for a reason. To deliver better client service and ensure no slips in processing. To keep this from going downstream, it is important for BPOs to continuously innovate. Enabling effective workflows, streamlining processes and keeping infrastructure and assets in ship-shape is only the beginning.
Workflow Management
Compliance Management
Data Security Management
Infrastructure Management
