Innovate and Deliver Employee
Services that Truly Matter
Modernize your approach to Human Resource Service Delivery. Serviceberry’s HR Service Delivery encourages HR personnel to concentrate on more demanding, critical activities, while freeing them up from mundane, automatable tasks using cutting-edge technology. ServiceNow’s HRSD enforces a streamlined approach with regards to employee engagement and creates value across the entire company.
Serviceberry provides HR Management Services that support workers, be it a freelancer, employees, contractors or the CEO. Unlike other functions that are the core responsibilities of the HR personnel (like Compensation, Benefits, Talent Selection etc.) ServiceNow’s HRSD empowers HR teams to automate the entire lifecycle of the employee — from recruitment to departure.
HRSD is the Need of the Hour
Millennials are a growing percentage of the workforce and they take the customer service and self-service concepts seriously. In the workplace, this translates to empowering the HR department with technology to provide seamless Human Resource Service Delivery. This helps in making employee engagement efforts comfortable by using millennial tools.
Therefore, employee engagement technologies like gamification and social media channels are considered part of a modern HR service management program. And case management software may help assess which aspects of HR service delivery are effective and may need to be changed.
Give your employees the right reasons to love coming to work everyday! Learn how Serviceberry’s HRSD services can help you.
What Can You Achieve with HRSD?
The key emphasis on delivering HR support is to maximize the employee experience to boost their happiness and make workers more effective and successful. Take a look at some of the benefits your HR department can enjoy with ServiceNow’s HRSD plan in place:
Increased Productivity
Dramatically reduce the volume of repeated employee requests that HR needs to file on a daily basis and drive self-service resolution to eliminate three-fourths of these requests. HR service management focuses on optimizing the resolution experience of the other 25 percent of requests that are upgraded to the HR service delivery team, using the extra time to focus on key strategic initiatives.
Automated Workflows
A modern HR service management system enables complex workflows that span several departments to be standardized and automated. Such solutions remove the need for manual processes such as cross-departmental telephone and email correspondence by automatically routing service requests to the correct departmental fulfillers such as protection, facilities, and IT to remove bottlenecks and improve service delivery and efficiency.
Enhanced Analytics
Today’s HR service management systems are now pre-built with on-demand analytics to provide HR with relevant operational data and help to improve transparency for HR operations. Such tools provide good analytics and the ability to calculate and track KPIs such as time-to-resolution. These metrics are important for understanding the impact and efficiency of your approach to managing HR services. Our HR Service Management program, with built-in analytics, would show a dramatic reduction in the time taken to satisfy requests, even as volume grows steadily with the number of requests.
Benefits
Simplify Access
Boost employee satisfaction by helping employees to easily stay connected and get access to services via omnichannel mobile applications.
Improve Productivity
Use optimum resources to serve more employees by reducing repetitive tasks by automating workflows, case management, and machine learning.
Smooth Employee Transitions
Manage lifecycle events such as employee onboarding and departures across various departments. Embrace powerful employee workflows to gain 360-degree visibility.
Streamline Service Delivery
Achieve operational and superior HR Service Delivery and efficiency with comprehensive insights surrounding employee requests.