ITOM - IT Operations Management
In order to have a strategic advantage over their competitors, businesses are now using IT Operations Management (ITOM) at the core of their operations and services.
It is defined as a software that manages the administrative areas involving the IT infrastructure components and the requirements of individual applications, services, storage, networking and connectivity elements within an organization. The goal of ITOM is to deliver high quality services at affordable prices for consumers.
Simply put, the ITOM helps organizations understand their IT resources and the relationships between them, thus gaining insight into and improving end-to-end business services.
Gartner first broadly introduced ITOM in 2009, which has been adapted by different IT organization to mean different things. It includes:
– Database management systems
– Application management
– Availability and performance
– Event, fault and log management
– Network management
– Configuration management
– IT services desk and IT helpdesk
– Asset management
– Job scheduling, and other ITOM software.
At Serviceberry, our IT experts deploy ServiceNow’s ITOM, which is known to be one of the best in the industry. Service outages are dealt with in a proactive manner, rather than reactive, thus gaining increased visibility of your IT assets. As a ServiceNow partner, we have comprehensive experience in deploying, implementing and supporting ServiceNow ITOM in varied customer environments.
Get in touch to discuss your re1uirements or schedule a personalized demo.