Customer Experience Improvement is high on the agenda for most enterprises. If you are in the Services Industry catering to high volume customer service requests, you would immediately relate to…
Telco Companies are on the constant lookout to improve their business performance and customer service. With hoards of competitors in the industry, most Telcos face huge challenges, especially with regards…
Gone are the days when customer service was a siloed function which catered to all service related issues independently. As the competition goes up, and the customer is more aware…