Customer Servicing has become an extremely crucial function for enterprises. This is especially true for businesses who service large number of customer requests across all their communication channels. With growing…
What is the difference between Help Desk and Service Desk? This is one question we are asked time and again. Both these terms are used interchangeably depending on the nature…
Telco Companies are on the constant lookout to improve their business performance and customer service. With hoards of competitors in the industry, most Telcos face huge challenges, especially with regards…