If someone had to describe the scope and importance of an IT Operations Management platform in one word, it would be ‘everything’.
No matter how exaggerating it may sound, the truth is that IT Operations Management is the backbone of organizations and enterprises that rely on IT for services as well as product delivery in a big way. From conducting IT administration tasks to managing complex technology roll outs, IT Operations Management platform offers enterprises the much-needed leverage to perform optimally. No wonder IT managers put in considerable thought before choosing the right one for their business.
While the needs may largely vary, there are certain aspects that need to be considered to get the most out of your IT Operations Management or ITOM platform.
Define the purpose
Planning for your ITOM platform without defining objectives is like setting sail without having a destination in mind. ITOM largely revolves around providing and optimally managing IT Services across the enterprise. Be it for better service management or data center automation, different organizations invest in ITOM for different reasons.
You need to be very clear about what you want to achieve and identify functional requirements that the platform is expected to meet. A robust IT operations architecture is therefore a critical factor and can be addressed effectively with the right ITOM platform.
Align capabilities with objectives
There are a few capabilities that are an absolute must-have for every ITOM platform. First and foremost, it should be able to monitor each and every component of your Hybrid Infrastructure regardless of who it serves. Cloud management is another area that needs to be taken care of since virtually everything rests on it in modern times. The ITOM platform should also be capable of providing optimal service management.
We wrote a blog which details key capabilities of a modern ITOM platform, you may want to check it via this link.
Align your objectives of buying an ITOM Platform with the capabilities of the ITOM platform you are evaluating.
Ensure it’s easy to use
No matter how good a platform is, it has to be user-friendly. In virtually all enterprises, the IT personnel and customers are the ones who are actually going to use the platform. Needless to say, the platform should be such that it puts complete control in the hands of the users.
Return on Investment (ROI)
While calculating the ROI, you need to first factor in the total cost of ownership (TCO) for over a period of two to three years. TCO would not just include the actual cost but also the time and efforts required to implement and maintain the platform.
The right platform can help enterprises build an effective ecosystem that will subsequently build value for key partners, stakeholders and customers.
Last but not the least
No matter which ITOM platform you choose, make sure it is built for scale. Organizations will continue to grow and so will their business needs. The right platform should cater to your needs today and for years to come.