To align IT with business goals, CIO’s must ensure availability and performance of IT services in a cost efficient manner. Service management ensures that IT aligns with business requirements and that the right applications are available and performing as per user needs.
Serviceberry provides end-to-end ITSM consulting services by borrowing from many quality frameworks including ITIL, ISO 20000 and COBIT to continuously improve IT services for sustainable business …
Business & IT Service Management
Application Performance Management
End-User IT Analytics
Existing monitoring tools are data centre focused, and provide minimal visibility into the true experience of the end-user, creating a gap in what can be seen versus what the end-users are really experiencing. Nexthink provides a view from the device, thereby closing this “visibility gap” and transforming every device – physical or virtual – into a self-monitoring platform of the end user experience and making our support environment end user experience aware.
The analytics layer adds comprehensive data modelling techniques to significantly enhance support across IT Service Management, real user experience, usage based views to aid DevOps decisions and reduced TCO across your end-user support investments.