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ITSM Consulting

To align IT with business goals, CIO’s must ensure availability and performance of IT services in a cost efficient manner. Service management ensures that IT aligns with business requirements and that the right applications are available and performing as per user needs.

Serviceberry provides end-to-end ITSM consulting services by borrowing from many quality frameworks including ITIL, ISO 20000 and COBIT to continuously improve IT services for sustainable business …

Business & IT Service Management

Most IT organizations seek to become more customer-oriented in order to demonstrate their value and contribution to their businesses. ITIL offers a systematic, professional approach to the management of IT service delivery, the adoption of which provides manifold benefits: increased customer satisfaction, lower risk of non-alignment of IT and business, reduced cost of developing organizational procedures and practices, greater reliance and confidence in IT services.

Application Performance Management

Most IT organizations seek to become more customer-oriented in order to demonstrate their value and contribution to their businesses. ITIL offers a systematic, professional approach to the management of IT service delivery, the adoption of which provides manifold benefits: increased customer satisfaction, lower risk of non-alignment of IT and business, reduced cost of developing organizational procedures and practices, greater reliance and confidence in IT services.

IT Governance

IT has evolved from being an automation engine or facilitator of tasks to a force multiplier of growth strategies, speed of response and compliance & control. To ensure that IT unleashes its own and businesses potential, it is important to bring in the necessary alignment between business & IT and thereafter link it to the controls and measurement to ensure a seamless linkage of all that’s done to all that’s sought.

End-User IT Analytics

Existing monitoring tools are data centre focused, and provide minimal visibility into the true experience of the end-user, creating a gap in what can be seen versus what the end-users are really experiencing.  Nexthink provides a view from the device, thereby closing this “visibility gap” and transforming every device – physical or virtual – into a self-monitoring platform of the end user experience and making our support environment end user experience aware.

The analytics layer adds comprehensive data modelling techniques to significantly enhance support across IT Service Management, real user experience, usage based views to aid DevOps decisions and reduced TCO across your end-user support investments.

We Listen and deliver your desired outcomes. We are Serviceberry.