ITSM
Make Every Day Seamless
Businesses are inherently wired to scale. With passion, people and processes in tow, there are bound to be challenges around operations, workflows, employee experiences and customer service. Making investments into improving technology service delivery across various departments eventually takes precedence. This is where a robust IT Service Management (ITSM) strategy comes into play. Explore some of our key ITSM solutions that can transform the way your business functions.
Employee Workflow Enhancement
Business Workflow Enhancement
Customer Service Enhancement
ITOM
360 Business Overviews Made Possible
Hierarchy. Infrastructure. Assets. Software. Apps. Cloud. Resources. The list is almost endless. As businesses grow, the need to manage all these disparate, yet knit together elements increases manifold. IT Operations Management (ITOM) can help.
Business Discovery
Business Health
Business Intelligence
ITBM
Align Business Objectives with Value
Managing a business is no easy task. And, that is why we have your back. Serviceberry helps you with innovative solutions that can ensure you make the most of every penny you invest into your business. With IT Business Management (ITBM), you can maximize business value and gain full visibility into your investment portfolio. See how your funds are being used, track delivery of work, and scale better, faster.
IRM
Make Informed Decisions Over Risk and Compliance Management
Enhance Enterprise Security
Team with professional tools that can help build watertight threat response techniques. Gain an edge with superior analytics to make informed decisions with real-time SecOps dashboards.
Lead with Governance and Compliance
Cover and manage data and process governance standards with ease. Achieve optimum compliance with the right mix of tools that help simplify audits, vendor management and overall performance.
CSM
Transform Customer Experiences at Every Touchpoint
From mobile apps to self-service portals, Serviceberry’s CSM solution caters to a wide array of customer servicing requirements.
HRSD
Innovate and deliver Employee Services that truly matter
Your employees are your biggest asset. Keeping them happy and connected to everything that makes your organization tick – from work to culture – is essential. Our Human Resources Service Delivery solution helps you deliver this and more.
Enhanced Employee Productivity
Better Organizational Workflows
Deeper Operational Analytics
Industry Solutions
Go All Out On Innovation
Financial Services
Build long-lasting relationships with great customer servicing tools. Enhance visibility, compliance and service with one robust platform.
Telecom
Help customers stay connected with the best experiences. Deliver exceptional service through the power of data and mobility.
Manufacturing
Manage operational challenges with ease. Build seamless workflows that effectively drive better plant automation, thereby delivering impeccable customer service.
Government
Efficiency is key for government agencies to function better and deliver services faster. Adopting digitization only makes this mission a lot more successful.
IT/ITES
Maximize business value through technology to help transform operations and processes. Enhance customer satisfaction through innovation.