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Business Process Consulting

To align IT with business goals, CIO’s must ensure availability and performance of IT services in a cost efficient manner. Service management ensures that IT aligns with business requirements and that the right applications are available and performing as per user needs. Serviceberry provides end-to-end ITSM consulting services by borrowing from many quality frameworks including ITIL, ISO 20000 and COBIT to continuously improve IT services for sustainable business growth. Using Serviceberry’s proprietary ITSM Consulting practice and compliance tools, we can define IT processes that support and promote business growth through greater flexibility, higher efficiency and lower costs.

Our approach to ITSM Consulting


ASSESSMENT

  • PROCESS ALIGNMENT
  • PROCESS PERFORMANCE

DESIGN

  • PROCESS DEFINITION
  • PROCESS FLOWS
  • RACI
  • CROSS LINKING
  • QUALITY CONTROL

CONTINUOUS IMPROVEMENT

  • PROCESS PERFORMANCE
  • GAP ANALYSIS
  • IMPROVEMENT REQUIREMENTS

IMPLEMENT

  • IMPLEMENTING ON TOOLS
  • AUTOMATION OF WORKFLOWS
  • ESCALATIONS

The ITSM Consulting service offering consists of

PROCESS ASSESSMENT

Comprehensive study of as-is processes to determine the maturity level. DELIVERABLES: Assessment results, analysis, recommendations.
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PROCESS DEFINITION

Partner with customer to design right fit processes based on industry standards such as ITIL, ISO 20000 and COBIT. DELIVERABLES: Process guides, collaterals, interview/workshop results.

PROCESS MODELING

Model and structure the processes so they are usable. DELIVERABLES: Documenting and modeling the processes in industry standard tools.

PROCESS

Comprehensive study of as-is processes to determine the maturity level DELIVERABLES: Assessment results, analysis, recommendations

PROCESS AUTOMATION TOOL AUDIT

Highlight alignment gap between tool functionality and processes. DELIVERABLES: Gap analysis and recommendations.

PRE-ISO 20000 CERTIFICATION READINESS

Partner with customer to define right fit processes based on ISO 20000 aimed at achieving certification. DELIVERABLES: Process guides, collaterals, interview/workshop results.

We Listen and deliver your desired outcomes. We are Serviceberry.