Our approach to ITSM Consulting

Serviceberry provides end-to-end ITSM consulting services by borrowing from many quality frameworks including ITIL, ISO 20000 and COBIT to continuously improve IT services for sustainable business growth.


Business & IT Service Management

ITIL offers a systematic, professional approach to the management of IT service delivery, the adoption of which provides manifold benefits.


Application Performance Management

APPlytix from Serviceberry solves Business-IT alignment problem as it leverages cross platform BSM & ITSM capabilities to align IT with business goals.


IT Governance

Does your IT sustain and extend your organizations’ strategies and goals?


ABout Serviceberry

Unified managed solutions for
your IT and beyond

From completely managed services to custom integrations, we offer end-to-end strategic guidance that addresses every phase of your IT services journey.

Serviceberry’s leadership in IT enterprise management and integrations through our vast experience working with leading global clients, bringing together multi-vendor technology, services, support, and enriching them with internally developed components to meet each customer’s desired outcomes.

Our services span full technology lifecycles including Business to IT alignment, architecture & design, deployment, integrations, analytics, support and IT Governance. Our unique Rapid Deployment solutions allow organisation to meet their managed services demands faster without compramising on quality of deliverables.

With an aim to deliver true Business-IT alignment, Serviceberry specializes in engineering end-to-end solutions addressing complex integration issues in the process.



Rajesh Choudhary

Head IT Service Delivery, GRCB Technology, Barclays Bank

“I have been impressed with Serviceberry’s level of commitment, responsiveness and the desire to create long term relationships with clients. They arguably have some of the best expertise and domain knowledge in the area of ITSM. In this short duration, they have consistently met the expectations of the Bank in terms of schedules & global benchmarks. They have proved to be extremely reliable and I feel confident of a good delivery with Serviceberry.”

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Shailesh Patni

Vice President, Technology NCDEX

“The service provided by Serviceberry during the HP Open View migration to our Corporate HQ has been more than satisfactory. They were responsive in rolling out the NNM at our new premises and got the same deployed much before the expected timelines. They have demonstrated their expertise and domain knowledge during this project. They had also provided us with the ongoing support as per the requirements. I feel confident of their capabilities and look forward to a mutually beneficial business relationship with them.”

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Serviceberry’s services portfolio is driven by a set of common factors as follows:


  • Improving the Business Impact of IT infrastructure and services
  • Improving Quality of Service
  • Managing and containing costs
  • Mitigating IT risks
  • Standardization
  • Ensuring corporate, technical, regulatory and environmental compliance


The Serviceberry C3 Model

To create successful outcomes, organizations need to assess their current state and user requirements in detail, define technology standards, transformation needs & compliances, engineer solutions, assess risks, plan mitigations and also manage / audit the outcomes. This is achieved through Serviceberry’s C3 Model




Process Review







Tool Installation





Reports & Analytics




Systematic Improvement

IT Governance

Serviceberry Technologies Pvt Ltd

Mumbai (Global HQ)

101, Pressman House, Nehru Road, Vile Parle (E), Mumbai

Tel: +91-22-66971111, Fax: +91-22-66971120

Serviceberry Technologies Pte. Ltd

#63 Robinson Road,

#06-06 /08, Afro Asia Building, Singapore 068894

Tel: +65-6220-9649

Serviceberry Technologies Pty. Ltd


Level 40, North Point Tower,

100 Miller Street, North Sydney, Australia 2060

Tel: +61 2 9911 7777 Fax: +61 2 9931 6888

Serviceberry Technologies FZE


E103-1, HQ Building,

Dubai Silicon Oasis Authority, Dubai 342167

Mobile: +971-557745866

Serviceberry Technologies Inc

Pittsburgh (HQ)

1121, Boyce Road,
Ste 1400 Pittsburgh, PA 15241

Tel: +1-412-979-8111

Serviceberry Technologies Inc


1080, Cambridge Square,
Suite A, Alpharetta, GA 30009

Tel: +1-678-360-6048

Serviceberry Technologies Inc

Santa Clara

4633, Old Ironsides Drive,
Ste 304, Santa Clara, CA 95054

Tel: +1-650-269-6251

We Listen and deliver your desired outcomes. We are Serviceberry.